Polaris Workforce is a workforce management framework. The basic system includes the data warehouse, user database, and mobile responder. The first step to designing a system, is to select as many, or as few, of the features below that you would like to add. Then, because Commonwealth Technology Group is a design house, we will meet with you and discuss any further customization that you may be interested in. This allows customers to play an integral part in creating a system that perfectly fits their needs. Workforce can also integrate with other systems for better communication (OMS, CIS, and MWFM can share data and work in harmony). Systems are designed to fit your operations as opposed to providing a system that your operations have to conform to. Thus, all Workforce systems are unique.
E-Work allows you to manage and dispatch any work order type directly to the field. Mobile users can then see all of their assigned work geographically displayed on a map and respond in real time to those orders. E-work can also communicate to other systems (OMS, CIS…) and serve as the originator of orders, the destination, or sometimes both. All of your operational software can work in unison. Locate can receive and manage locate request from all 50 states and Canada. Technicians can respond directly from the field via positive response or contractor emails and faxes. Mobile users can view all of their work geographically on a map and the system will auto route and provide turn by turn directions to maximize efficiency.
Track utility damages from occurrence all the way through collections. This includes converting investigations to a digital format, standardizing them, and allowing the investigator or repair technician to complete the investigation on site. We will also provide a cost calculator that will capture all material and labor that is spent on the repair. Keep track of your most valuable assets: employees and vehicles. AVL will tell you where vehicles/users are, were, and when connected with other Polaris products or partner integrations, AVL will show where vehicles/users were when responding to orders. Multiple base maps are included.
Polaris Mapper? is a world class GIS viewer. It is super-fast, allows for many layers, and provides customizable short cut buttons for ease of use. It also includes an intuitive search function: search for addresses, streets, on a single element with in the shape file. Our Alert system gives great control and flexibility. Set holiday’s, after hours, and cascade responsibilities to make sure critical care is provided on emergencies and other alert-able events.
Gee-Ohh is a third party plug in that can be added to your Polaris Workforce system. It has the ability to geographically filter essential 811 tickets from none essential tickets. It can also alert you via Gee-Ohh Double Check when a locator responds to a high profile facility as clear that, according to the geographic data, should have been marked. Time Keeper is an electric time clock that is built into the system. Employees punch in, and punch out via buttons. Managers can then approve time, and reports can be exported for payroll purposes.